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SMS Policy

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Cave Pets SMS Policy

Effective Date: 10/18/23

Cave Pets is committed to providing an exceptional experience to our customers, including through SMS communications. This SMS policy outlines our guidelines and practices for sending and receiving text messages to and from our customers. Please read this policy carefully to understand how we handle SMS communications.

1. Consent

1.1. Express Consent: We will only send SMS messages to customers who have expressly consented to receive them. Consent may be obtained through website opt-ins, text message opt-ins, or other explicit means.

1.2. Revoking Consent: Customers have the right to revoke their consent to receive SMS messages at any time. Instructions for unsubscribing from our SMS list will be included in every message, or customers can contact our customer support team for assistance.

2. Message Frequency

2.1. Reasonable Frequency: We will send SMS messages to customers at a reasonable frequency. The number of messages sent will be determined by the nature of the communication, but we will not spam or inundate customers with excessive messages.

2.2. Types of Messages: We may send the following types of SMS messages:

  • Order confirmations and updates
  • Product promotions and offers
  • Important account notifications
  • Customer support and service inquiries

3. Message Content

3.1. Clarity and Relevance: All SMS messages will be clear and relevant to the customer. We will not send misleading or irrelevant messages.

3.2. Identifying Sender: Messages sent by Cave Pets will clearly identify us as the sender. The message will typically start with "Cave Pets" or an appropriate identifier.

3.3. Opt-Out Information: Every SMS message will include clear instructions for opting out or unsubscribing from our SMS list.

4. Data Privacy

4.1. Data Protection: We take customer data privacy seriously. Customer information collected for SMS purposes will be protected in accordance with our Privacy Policy and all applicable data protection laws.

4.2. Data Usage: We will only use customer information for SMS communications, and this data will not be shared with third parties for marketing purposes without express consent.

5. Customer Support

5.1. Contact Information: If customers have questions or concerns regarding our SMS communications, they can contact our customer support team at customerservice@cavepets.com.

6. Compliance

6.1. Compliance with Laws: Cave Pets is committed to complying with all relevant laws and regulations governing SMS communications, including the Telephone Consumer Protection Act (TCPA) in the United States.

6.2. Changes to Policy: We may update this SMS policy from time to time. Customers will be notified of any significant changes in our SMS practices.

7. Conclusion

Cave Pets values the privacy and preferences of our customers. This SMS policy is designed to ensure that our SMS communications are relevant, transparent, and compliant with legal requirements. If you have any questions or concerns about this policy, please contact our customer support team.

By continuing to use our services and consenting to SMS communications, you agree to the terms and guidelines outlined in this SMS policy.

Should you have any questions, please contact usĀ here.

Thank you for choosing Cave Pets.

Use coupon code WELCOME10 for 10% off your first order.

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